Make Up Policy:

•  If sessions are missed because the clinician is sick or has a last-minute change in schedule, we will accommodate your makeup requests to the extent possible. However, no make-ups will be made for clinician vacation time or public holidays unless prearranged with your clinician. No session charges will occur in the event of a therapist's absence. 

• playSense is closed on the following holidays: Memorial Day, Independence Day, Labor Day, Yom Kippur, Thanksgiving Day, Christmas Day through New Year’s Day. 

Communication:

Communication Policy: We want all families to have the best experience possible at playSense. If you have any feedback regarding your experience, please call Nidia at 310-673-8412 or email nidia@playsensekids.com. We will respond to all messages within 48 hours.